Terms of Service
Effective November 5, 2026
These terms are an agreement between you and On Cue Concierge Services ("On Cue Concierge," "we," "us"). They cover your use of getoncueconcierge.com, oncue-concierge.vercel.app, the owner dashboard, property pages, vendor job links and our text messages (together, "the service"). By using the service you agree to these terms and to our Privacy Policy.
What the service does
Owners (hosts, landlords and property managers) create a property page. Guests and tenants use it to get answers, report repairs and reach the owner. Vendors use job links to schedule and close out repairs.
The AI concierge
- Answers come from AI and from information the owner provides. They can be incomplete or wrong. Check anything important with the owner.
- The concierge can't book, refund, waive fees, approve applicants, change a lease, or confirm or charge for extras. Only the owner can do those things.
- In an emergency, call 911 (or your local emergency number) first. The service is not an emergency service, and alerts can be delayed or fail to arrive.
Owner responsibilities
- Keep your account details accurate and your password private.
- Make sure your property information is correct and that you have the right to post it, including photos.
- Only add a guest's, tenant's or vendor's phone number or email if that person agreed to receive messages about their stay, home or job.
- Follow the laws that apply to you, including fair housing, landlord-tenant and consumer protection laws.
Who can use it
You must be at least 18 years old to create an account or sign up for text messages.
Acceptable use
Don't misuse the service. That means no spam or harassment, no illegal content, no trying to break, overload or get around its security, and no using it to collect other people's information.
Text message (SMS) terms
Program: On Cue Concierge alerts and updates.
What you'll receive: repair and emergency alerts, updates on your requests, check-in and checkout reminders, and vendor job links. These are service messages, not marketing.
How you opt in:
- Anyone can opt in on our text alerts sign-up form by checking the SMS consent box.
- Owners opt in by checking the SMS consent box when they sign up.
- Guests and tenants opt in by entering their phone number on a request with "Text or email me updates" turned on, or by giving their number to their host for a booked stay.
- Vendors opt in by giving their number to the owner who assigns them a job.
Consent to receive texts is not a condition of using the service or of any purchase.
Frequency: message frequency varies with your activity. Message and data rates may apply.
Age: you must be 18 or older to opt in to text messages.
Reply STOP at any time to cancel, and you'll get one message confirming you've been unsubscribed. Reply HELP for help, call (516) 240-9193, or email support@getoncueconcierge.com.
Carriers are not liable for delayed or undelivered messages. We never share mobile numbers or opt-in consent with third parties for marketing. See our Privacy Policy.
Your content
You keep ownership of what you post. You give us permission to store, process and display it only so we can run the service for you.
Availability and changes
We work to keep the service running, but we don't promise it will always be available or free of errors. We may change or stop features. If we change these terms, we'll post the update here with a new effective date.
Disclaimers and limits
The service is provided "as is." To the fullest extent the law allows, On Cue Concierge is not liable for indirect or consequential damages, or for losses caused by an AI answer, a delayed or failed alert, or a vendor's work. Our total liability is limited to the amount you paid us in the 12 months before the claim.
Ending your use
You can stop using the service at any time. We may suspend accounts that break these terms.
Governing law
These terms are governed by the laws of the State of Maryland.
Contact us
On Cue Concierge Services
2402 Harlem Avenue, Baltimore, MD 21216
Phone: (516) 240-9193
Email: support@getoncueconcierge.com