Privacy Policy
Effective November 5, 2026
On Cue Concierge Services ("On Cue Concierge," "we," "us") runs an AI concierge for short-term rental hosts, landlords and property managers. Hosts and managers ("owners") create a property page. Their guests, tenants and vendors open that page by scanning a QR code or following a link. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
- Owner accounts: name, email address, mobile number, password (stored only as a secure hash), and the property details owners enter, such as addresses, house rules, Wi-Fi details, photos, booked stays and vendor contacts.
- Guests and tenants: the questions you type or speak to the concierge, repair and help requests, photos you attach, your apartment or unit, ratings and feedback, and, if you choose to give them, your name, phone number and email.
- Vendors: name, trade, phone and email given to us by the owner, plus the schedule, photos and costs you add on a job link.
- On your device: the guest page remembers your name, phone and unit in your browser's local storage so you don't have to type them again. We do not use advertising cookies, tracking cookies or tracking pixels, and we do not sell or share data for targeted advertising.
- Technical data: standard server logs (such as IP address, browser type and time of request) used for security and to keep the service running.
How we use information
- To answer questions and give directions and local recommendations on the property page.
- To send repair requests, emergencies and other alerts to the owner, and updates back to the guest or tenant who asked for them.
- To send stay messages for booked stays (for example the guide link before check-in and a checkout reminder).
- To send vendors their job links and keep a repair history and cost record for the owner.
- To show owners conversation transcripts and insights so they can improve their property information.
- To secure the service, prevent abuse, and meet legal obligations.
We do not sell personal information, and we do not use it for advertising.
Service providers we share with
We share information only with the providers that run the service for us, and only what they need:
- Anthropic: powers the AI concierge and rates repair urgency.
- Google Maps Platform: places, directions and time zone for a property's area.
- GoHighLevel (LeadConnector): delivers text messages and emails.
- Vercel and Neon: hosting, file storage and the database.
The owner of the property you're visiting can see the requests, messages and contact details you send through their page. We may also disclose information if the law requires it, or to protect someone's safety.
Text messages (SMS)
How you opt in. You opt in by checking the SMS consent box on our text alerts sign-up form or on the owner sign-up form, or by giving your phone number on a request as described below. Checking the box is optional, and we record the date, the form and the number you gave as proof of consent.
Who gets texts. People who check the SMS consent box on our text alerts form or owner sign-up form; guests and tenants who enter their phone number on a request and leave "Text or email me updates" on, or whose host adds their mobile number to a booked stay; and vendors whose owner sends them a job link.
What they're about. Repair and emergency alerts, request updates, check-in and checkout reminders, and vendor job links. They are not marketing messages. How many texts you get depends on your activity.
Message and data rates may apply. Reply STOP to stop receiving texts, or HELP for help. You can also contact us at (516) 240-9193 or support@getoncueconcierge.com. Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third party. The only exception is the service providers that deliver our messages.
How long we keep it
We keep property information, requests and conversations while the owner's account is active so they can see their history. When an owner deletes a property or their account, we delete the related data within 30 days, except where we must keep records for legal reasons.
Your choices and rights
- Reply STOP to any text to opt out of texts. You can opt back in at any time on the text alerts form.
- Clear your browser's site data to remove the details saved on your device.
- Contact us to see, correct or delete your information. For data that belongs to a host or manager's property, we may forward your request to them.
Security
Data is encrypted in transit (HTTPS). Passwords are hashed, and vendor job links are signed and expire. No system is perfectly secure, so please don't send sensitive information such as card numbers or government ID numbers through the concierge.
Children
The service is not directed to children under 13, and we do not knowingly collect their information.
Changes
If we change this policy, we'll post the new version here with a new effective date.
Contact us
On Cue Concierge Services
2402 Harlem Avenue, Baltimore, MD 21216
Phone: (516) 240-9193
Email: support@getoncueconcierge.com